Selection of 3 pl Service Provider using Integrated Fuzzy Delphi and Fuzzy TOPSIS

Abstract— As the market becomes more global, logistics is now seen as an important area where industries can cut costs and improve their customer service quality. The latest trend is to outsource logistics activities to the outside company (known as third party logistics or 3PL) to allow the outsourcing company to concentrate on the core competence, improve the service and many more. A framework is proposed to select the 3PL service provider using fuzzy Delphi method to shortlist the most important criteria and most probable service providers and fuzzy TOPSIS (technique for order performance by similarity to idea solution) to choose the best service provider by finding the closeness to the Positive Ideal Solution (PIS). A case study is conducted in an automobile company in north India to select the best suitable 3PL service provides.